Fractional operations leadership for growth-stage marketplaces, fintech, and last-mile platforms. Built on operator math, not slide decks.
We come into ambiguity and ship the operating engine. PO and delivery workflow, vendor scorecard, capacity model, SOPs, reporting cadence. The work that gets the founder off the daily decision tree, demonstrably and permanently.
Operating diligence for capital raises and M&A. Vendor portfolio rationalization. Workforce planning. Quality and SLA frameworks. Outside operator review for boards and executive teams that need a second set of eyes before a major commitment.
Documented playbooks for support, fraud, supply chain, fulfillment, customer care. The same patterns that took a regional marketplace from 2 hubs to a national footprint, written down so the next operator does not have to rediscover them.
Free decision support for ops leaders. No signup. No email gate. Use them in your next planning conversation.
Rank vendors by weighted math across on-time, defect, cost, lead time, response. A/B/C tiers with sensitivity analysis that flags when your weights are wrong.
14-day capacity planning with backlog cascade and sensitivity at plus or minus 15% and 30% forecast error. Two personas, two granularities.
Multi-case-type capacity math for quarterly planning. In-house versus vendor split economics built in. The conversation most workforce planning meetings skip.
Plenor Group operates at the meeting point of operator math and executive decisions. Founded by Everton Paula, Lean Six Sigma Master Black Belt with 15+ years building operations functions from zero.
Most recent role: Head of Business Operations at a global ride-hailing platform, $40M P&L across 8 countries. Before that: scaling marketplace fulfillment across multiple regions, building courier operations across 9 markets at hypergrowth, and redesigning customer operations at a major insurance incumbent.
The thesis is simple. Most ops consulting sells slides. We ship the operating engine that holds up under load, then step away.